You are an analyst on a four-week market sizing project for a retail client. The evening before the final presentation, you notice that a currency conversion in your spreadsheet was applied twice, which overstates one regional market by around 15 percent. The slides have already been reviewed by your engagement manager, Priya, and sent to the client's strategy director as pre-reading. Priya is travelling tonight but can be reached by phone. The corrected figure does not change the overall recommendation, but it does change the ranking of two regions on one slide.
What is the most effective response?
Answer: B: Call Priya tonight, explain the error and its effect on the ranking, and agree how to get a corrected slide to the client in time. (half credit: C)
Why: Calling Priya means you own the mistake and involve the person accountable for the client relationship before anything goes out, while still giving the client time to see the corrected ranking. Emailing the client directly is honest and fast, so it earns partial credit, but it bypasses Priya on a client message she is responsible for and may not match how she wants to handle it. Quietly swapping the slide hides a change the client may spot against their pre-read, which damages trust if noticed. Leaving a known error in front of the client because the headline holds is not honest, and the ranking change could affect decisions they make.
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Situational judgement questions describe a workplace dilemma and ask for the most effective response. Strong answers usually share a few traits: they are honest, they involve the person who owns the decision, and they act early rather than hoping a problem goes unnoticed.
This free scenario from our Bain question bank is rated easy. We score these with full credit for the strongest answer and half credit for a reasonable second choice, and the explanation says why.
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